At TaoTianXia, we create one‑of‑a‑kind ceramic jewelry handcrafted by artists—distinct from traditional pottery or decorative vessels. In the same spirit of care that shapes each piece, we treat your personal information with respect, transparency, and intention.

This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, interact with our Services, or make a purchase. If this Privacy Policy conflicts with our Terms of Service, this Policy governs matters related to personal information.

By accessing our Services, you acknowledge that you have read and understood the practices described here.

1. Personal Information We Collect

“Personal information” refers to data that identifies or can reasonably be linked to you. The information we collect depends on how you interact with our Services.

We may collect:

• Contact details: name, address, phone number, email
• Payment and financial information
• Account information: login credentials, preferences
• Transaction information: items viewed, saved, purchased, returned, or exchanged
• Communications you send to us
• Device information: IP address, browser type, network details
• Usage information: browsing behavior, interactions, timestamps

Anonymized or de‑identified data is not considered personal information.

2. How We Collect Personal Information

We may collect information:

• Directly from you when you create an account, place an order, or contact us
• Automatically through cookies, device data, and browsing activity
• From service providers such as payment processors or analytics partners
• From business partners or third parties, where permitted by law

3. How We Use Your Personal Information

We use your information to provide a seamless and personalized experience, including:

Providing and Improving the Services

• Processing orders, payments, returns, and exchanges
• Managing your account and preferences
• Recommending products based on your interests
• Arranging shipping and customer support

Marketing and Communication

• Sending promotional messages or product updates
• Displaying relevant advertisements

Security and Fraud Prevention

• Authenticating accounts
• Detecting and investigating suspicious activity

Customer Support

• Responding to inquiries
• Providing service updates

Legal Compliance

• Responding to legal requests
• Complying with applicable laws and regulations

4. How We Share Personal Information

We may share your information under the following circumstances:

• With Shopify, our e‑commerce platform provider
• With service providers such as payment processors, logistics partners, cloud storage vendors
• With marketing partners, where legally permitted
• With your consent, such as through social login or shipping integrations
• Within our corporate group
• In business transactions, such as mergers or reorganizations
• To comply with legal obligations or protect rights and safety

5. Relationship with Shopify

Our Services are hosted by Shopify, which processes certain personal information to operate and improve the platform. Shopify may also use aggregated data from your interactions with our store and other merchants to provide enhanced features.

To learn more about Shopify’s privacy practices, please refer to the Shopify Consumer Privacy Policy.

6. Third‑Party Websites

Our Services may contain links to external websites. We do not control these platforms and are not responsible for their privacy practices. We encourage you to review their policies before sharing information.

7. Children’s Data

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from minors. If you believe a child has provided information to us, please contact us so we may delete it.

8. Security and Retention

We take reasonable measures to protect your information, though no system can guarantee absolute security.

We retain personal information only as long as necessary to:

• Maintain your account
• Provide Services
• Comply with legal obligations
• Resolve disputes

9. Your Rights and Choices

Depending on your location, you may have rights such as:

• Access / Know
• Delete
• Correct
• Portability
• Opt‑out of targeted advertising or data sharing
• Manage communication preferences

We may need to verify your identity before processing requests. Authorized agents may act on your behalf where permitted by law.

10. Complaints

If you have concerns about how we handle your personal information, you may contact us using the details below. Depending on your jurisdiction, you may also have the right to contact your local data protection authority.

11. International Transfers

Your information may be transferred or stored outside your home country. For transfers from the EEA or UK, we rely on recognized legal mechanisms such as Standard Contractual Clauses.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will revise the “Last updated” date accordingly.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

Email: TaoTianXia@hotmail.com