We want you to be fully satisfied with your handcrafted ceramic jewelry. If, for any reason, you are not, we offer a 7‑day return policy.

1. Return Eligibility

You have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition as received
• Unworn, unused, and undamaged
• With all original packaging and tags
• Accompanied by a receipt or proof of purchase
• Items that show signs of wear, damage, or alteration cannot be accepted.

2. How to Start a Return

To begin a return, contact us at:

TaoTianXia@hotmail.com

Returns must be sent to the following address:

1040 Trowbridge Rd, Apt. 310, East Lansing, MI, 48823, US

Items sent back without first requesting a return will not be accepted.

If your return is approved, we will provide:

A return shipping label

Instructions on how and where to send your package

3. Damages and Issues

Please inspect your order upon arrival and contact us if:

• The item is defective
• The item is damaged
• You received the wrong item

We will evaluate the issue and make it right.

There is no time limit for reporting damage or loss.

4. Non‑Returnable Items

We do not accept returns for:

• Custom or personalized items
• Gift cards
• Items marked as final sale
• Used, worn, or damaged items
• Items returned without original packaging

5. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

Your refund will be issued to your original payment method

Refunds typically process within 10 business days

Your bank or credit card provider may require additional time to post the refund

If more than 15 business days have passed since your refund was approved, please contact us at:

TaoTianXia@hotmail.com

6. Incorrect Address

We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer. Orders shipped to an incorrect address are not eligible for refunds or replacements.