At TaoTianXia, we are dedicated to delivering our unique, handcrafted ceramic jewelry to you with the utmost care. This Shipping Policy outlines our shipping practices, timelines, and terms to ensure a smooth and transparent shopping experience.

1. Order Processing Time

Because each piece of our jewelry is handcrafted and carefully inspected prior to packaging, please allow 1 to 3 business days for us to process, pack, and prepare your order for shipment. Orders are not processed or shipped on weekends or public holidays.

2. Shipping Origin

All orders are safely packaged and shipped directly from our location at: MI, 48823, United States

3. Shipping Rates & Delivery Options

We offer the following shipping methods at checkout:

• Standard Shipping: Free of charge for all orders.
• Expedited / Special Shipping: If you have special timing requirements or prefer an expedited courier, real-time rates calculated by the shipping carriers will be displayed and charged at checkout.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can monitor the progress of your shipment through the official tracking channel provided by the carrier (such as UPS, or FedEx).

5. Incorrect or Incomplete Addresses

Customers are responsible for providing correct and complete shipping information at checkout. TaoTianXia does not accept returns, exchanges, or refund requests resulting from incorrect or invalid delivery addresses provided by the buyer.

6. Lost or Damaged Shipments

We take great pride in our secure packaging to protect these delicate ceramic artworks. However, if your package is unfortunately lost in transit or arrives damaged, please contact us immediately. There is no strict time limit for reporting these transit issues, and we will work closely with you and the carrier to resolve the situation.

7. Contact Information

If you have any questions regarding your shipment or need to request a specific shipping arrangement, please reach out to us at:

• Email: TaoTianXia@hotmail.com